26 Jun 2017

The best way to explain this is simply to think like a customer. A customer has a repair need. They are really stressed about it and they want the repair to be done now - weekend, evening or holiday. They want to know exactly when the technician will arrive, how long it will take and whether the repair can be fixed there and then. And, most importantly, how much it's going to cost. 

Bear in mind that there is a lot of competition for that business, but the customer called you, not someone else.  How are you goi...

19 Jun 2017

Motivating your staff should always be a top priority.  If your staff aren’t motivated they won’t feel as if they’re adding value and may feel disposable from the team.  If that’s the case, then your business could be massively disadvantaged. 

Business owners often think that their staff are just concerned with the financial benefits of a job and that so long as they are well paid, they have nothing to complain about. This is not true. The fact is, people are more likely to leave a job for personal, complex reasons...

12 Jun 2017

When you’re thinking about starting your own business, it can all seem overwhelming with all the things you need to do.  Here are a few tips to help you along the way and, hopefully, make it a little less stressful. 

1. Begin with a plan 

Create a plan that fully details how you'll attack the challenge ahead. Your plan needs to detail any opportunities you have identified, what your target market is, measurable goals and helps you set your deadlines for achieving them. Make sure you include an element of flexibi...

5 Jun 2017

If you met Charlie Mullins in the pub you would never know that he was a multi-millionaire plumber.  He came from very humble beginnings and grew up in Camden Town, north London.  He used to bunk off school to help a local plumber.  That plumber helped him to become THE most famous plumber in the country.  He now uses the words that that plumber said to him to inspire other young people to join the trade: “If you do an apprenticeship in plumbing, you’ll earn loads of money and never be out of work.”...

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